Privacy Policy



Notice of Privacy Practices
Effective Date: June 1, 2007


We are committed to protecting your health information, which is a right you have and one detailed in the federal Health Insurance Portability and Accountability Act (HIPAA) of 1996. Highland House of Fayetteville, Inc. (hereinafter referred to as Highland House) is required by law to maintain the privacy of your medical information and to provide you with this notice so you can understand how we may use or share your medical information and our legal duties and privacy practices related to your medical information. Highland House is required to follow the terms of the notice currently in effect.

Understanding Your Medical Record and Your Health Information
Each time you are admitted to a Highland House Facility, information about your admission is recorded in your medical record. Typically, this record consists of your medical history, symptoms, examination, observations, test results, diagnosis, treatment, and future care plans. Understanding your health information and how it is used helps to ensure that it is accurate, and that it is used and disclosed appropriately.

Your Health Information Privacy Rights
Although your medical record is the property of Highland House, the information belongs to you. You have legal rights regarding your health information, described below.
To exercise any of these rights, a written request with applicable supporting reasons, must be submitted to the Corporate Privacy Officer. Requests that do not follow these guidelines may be denied.

Your legal rights include a:

  • Right to Access - With some exceptions, you have the right to review and copy your health information. We may charge a fee for the actual cost (labor and supplies) of copying and postage (if you request records be mailed).
  • Right to Amend - You have the right to request an amendment of your health information when it is incorrect or incomplete. This right exists as long as we keep this information.
  • Right to an Accounting of Disclosures - You have the right to obtain a listing of those to whom we disclosed your health information. This right applies to disclosures other than those made for treatment, payment, health care operations; and those you specifically authorized. You can request an accounting for up to 6 years prior to the date of the request but not prior to April 14, 2003. The first request in a 12-month period is provided at no cost to you. There may be a charge for subsequent requests within the same 12-month period.
  • Right to Request Restrictions - You have the right to request restrictions on the use or disclosing of your health information. We will use our best efforts to comply with all approved requests except when the information is needed to provide emergency treatment. We will provide you with a written explanation for denied requests or when we revoke a previously agreed to restriction.
  • Right to Request Alternate Communications - You have the right to specify that communication with you be conducted in a particular manner or be directed to a certain location. We will attempt to accommodate all reasonable requests.
  • Right to a Paper Copy of this Notice - You may request a paper copy of this Notice at any time.
  • Right to Require Written Authorization - Any uses or disclosures of your health information, other than those described below, will be made only with your advance written authorization, which you may grant or revoke at any time.

Use and Disclosure of Your Health Information
Federal privacy laws allow Highland House to use and disclose your health information for the following reasons or to the following entities:

  • Treatment - Members of Highland House’s care team (including doctors, nurses, therapists, hospice workers, etc.) may use your health information to treat and care for you. We may disclose your health information to providers not affiliated with Highland House, to facilitate the care they provide you. For example, we may disclose your health information to your personal physician during your stay at Highland House. In addition we may also disclose medical information about you to people outside Highland House who may be involved in you medical care after you leave our facility. This may include visiting nurses that provide care in your home.
  • Payment - Members of Highland House’s care team may use your heath information to request payment, for the treatment we provide. For example, we may disclose your health information to your health insurance plan, to a third party, or directly to you to request payment for the treatment we provide. We may also tell your health plan about a treatment you are going to receive to obtain prior approval or to determine whether your plan will cover the treatment.
  • Health Care Operations - Members of Highland House’s workforce may use your health information for health care operations of Highland House. Examples of these activities are: state certification surveys, review our services, determine effectiveness of new treatments, evaluate our performance, provide training to our staff, or to identify future services offerings and those no longer needed.
  • Roster or Directory and Notification Purposes - Your name and location in the facility may be included in the roster/directory unless you specifically advise us of your objection in writing. This information may be released to clergy or to people who ask for you by name. Your name may be included in a list of residents provided to clergy who offer spiritual services.
  • Communication - We may contact you to provide appointment reminders, alternative treatments, and other health services that may be of interest.
  • Business Associates - We may disclose your information to service providers with whom we have contracted to provide a service on our behalf. We must have written assurances in place, before disclosing your information to our Business Associates.
  • Research - We may use and disclose your health information to researchers when permitted by law, for example, if the research has been approved by an Institutional Review Board that has reviewed the research proposal and established protocols to ensure the privacy of your health information.
  • Lawsuits, Disputes, Law Enforcement - After receiving required “satisfactory assurances” we may disclose your information in response to a court or administrative order, subpoena, warrant, summons, or discovery request.
  • Funeral Directors, Coroners and Medical Examiners - We may disclose your health information in order for these individuals to carry out their duties.
  • Food & Drug Administration (FDA), Public Health Agencies, Health Oversight Agencies - We may disclose your information to: report adverse events with food, drugs, medical devices, dietary supplements, other products and product recalls; report births, deaths, child abuse, neglect, domestic violence; prevent or control disease, injury, disability; notify people possibly exposed to a disease or maybe spreading a disease; authorized organ donations; or as required by law.
  • Workers' Compensation Programs - We may disclose your information as permitted or required by state law relating to workers' compensation programs.
  • Correctional Institution - We may disclose your information when you are an inmate or under custody so the correctional institution can provide you health care, to protect your health and safety and that of others.
  • Military Authorities - Under certain conditions, we may disclose your information when you are a member or veteran of the military.

Our Responsibilities

It is our responsibility to:

  • Provide reasonable safeguards in order to protect the privacy of your health information.
  • Use or disclose the minimum amount of information required to reasonably provide necessary services.
  • Provide and review this Notice with you regarding our legal duties and privacy practices with respect to your health information and to make a good faith effort to obtain your signature acknowledging receipt of this Notice.
  • Post the current Notice in the Community, as well as on our website.
  • Abide by the terms of this Notice.

We reserve the right to change our practices and to make the new provisions effective for all health information we maintain. This Notice will specify the effective date on the first page.

State Law Requirements
Certain state health information laws and regulations, such as those dealing with mental health, HIV/AIDS or drug and alcohol records, may be more stringent than the federal privacy laws and further limit the Facility's uses and disclosures of your health information described above.

Contacting the Corporate Privacy Officer
If you believe your privacy rights have been violated, you may file a complaint with the Corporate Privacy Officer, P.O. Box 1678, Clemmons, NC 27012 or you may file a complaint by calling (336-998-500). Additionally, you may file a written complaint with the Secretary of the Department of Health and Human Services. No retaliation will occur based on your filing a complaint.



Members of Highland House’s care team may use your health information to treat and care for you.









































































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